Frequently Asked Questions
Have questions? We have answers.
How are Hero Letters Recieved?
Hero Letters are posted the traditional way, and will be received by your child in the letterbox, at home, hospital, school or to your nominated postal address.
How Much is Postage
Postage is Free
I didn’t Receive My Letter?
Please use our contact page to let us know if your letter haven’t arrived so that we can send out a replacement.
Do You Ship Hero Letters Worldwide?
Yes, Hero Letters can be sent to children all over the world.
How long for my Hero Letter to arrive
This will depend on your location, we aim to post Hero Letters within 48 hours of receiving an order.
Where are Hero Letters Located?
We are located in NSW Australia